Privacy Policy

Our Privacy Policy sets out in detail how we deal with any information provided by you.

Information gathering

We gather most of our information via customers visiting our website. We also gather information during both telephone and email conversations.

There are two types of information we collect online. The first is anonymous information. This cannot be tracked back to a specific individual and typically could be statistics of how many visitors log on to and move around our website on a daily basis but would not show names, email addresses or indeed gender of the person visiting the site. At James Chiltern Ltd. we aggregate questions or queries for internal reporting, targeted advertising and to improve the overall service we provide to our visitors. We also collect visitor’s domain names, any referral data (such as the last URL visited before clicking through to the James Chiltern Ltd. website) and browser and platform information.

Information sharing

Any information provided is kept strictly confidential between you and James Chiltern Ltd. only and is not shared with third parties without your prior permission unless we feel there is a requirement of law. Any information collected is known only to you and to James Chiltern Ltd. From time to time we do offer leads that we feel we are unable to help with to recognised businesses in the same field as our own. In these cases we will always seek your permission prior to releasing your personal contact details. We will only ask for information that is relevant to our enquiries in order to make you a cash offer for your property.

Cookies

James Chiltern Ltd. website utilises cookies. These allow for the storage and retrieval of login information on a user’s system which are often used for internal reporting purposes. Most web browsers automatically accept cookies. However, by editing your browser options it is possible to block them in the future.

Feedback

James Chiltern Ltd. welcome feedback on all areas of the business. Feedback is often provided in the form of suggested improvements to or overall product and service. In particular we also encourage our customers to provide accounts/testimonials of a successful sale of their property to James Chiltern Ltd. Should we wish to use your account/testimonial in our marketing literature we would first seek your electronic or written approval prior to publishing. All feedback provided remains the property of James Chiltern Ltd.

Enquiries

Should you have any questions regarding our Privacy Policy please contact us using our contact form. 

Alternatively you can write to us at:

James Chiltern Ltd.

182 London Road,

Croydon,Surrey

CR0 2TE

We are not members of a client money protection scheme.